SHIPPING & RETURNS

SHIPPING POLICY

SHIPPING AND RETURNS
Our estimated processing duration is between 1 to 10 business days.

SHIPPING ACROSS AUSTRALIA
$12 – Standard: Delivery within 3 to 6 working days post-dispatch.

INTERNATIONAL SHIPPING
We offer shipping to all corners of the globe!
Expect delivery in 6 to 10 business days, plus processing time.

$20 – New Zealand
$40 – Other International Destinations
For international customers (outside Australia), all import duties, customs fees, and local taxes imposed by your country are your responsibility. We cannot predict the exact amount of these charges, so we suggest reaching out to your local customs office or tax advisor for detailed information regarding taxes and fees applicable to packages entering your country. After parcels have been dispatched, we accept no liability for any transit complications that may occur.

For any inquiries regarding shipping methods, please contact the following couriers:
For Standard Shipping: Australia Post at auspost.com.au or 13 76 78
For International Shipping: Australia Post at auspost.com.au or +61 3 8847 9045

RETURN & EXCHANGE POLICY

At The Lime Glo, all purchased items are meticulously packed with care and affection.

Each product undergoes a thorough inspection before being boxed and dispatched to our customers. Unfortunately, there may be instances where items sustain damage during shipping.

Currently, we are unable to provide refunds or exchanges on sale items.

For requests regarding breakages or exchanges, please reach out to us through our contact page or via email at info@thelimeglo.com within 72 hours of receiving your order. The issuance of store credits or replacements will be determined by The Lime Glo's discretion.

CANCELLATIONS

You have 24 hours to cancel your order with The Lime Glo.

If you cancel within the 24 hours of purchase, you will receive a full refund. If you decide to cancel your order with The Lime Glo after it has been submitted for 24 hours, a cancellation fee of $10 will apply.